Frequently Asked Questions
Got Questions? We keep it real.
Here’s everything about Grindhaus, our clean-label promise, eco jars, small-batch making, shipping, and storage. No fluff. Just facts,
It means no shortcuts — just real food. GrindHaus products are made without preservatives, artificial flavours, stabilisers, or nature-identical substances. What you see on the label is exactly what’s inside.
No. We skip refined sugar, refined oils, and factory-made additives. Every jar starts with whole ingredients — nuts, spices, and jaggery — blended fresh in small batches.
We use organic ingredients wherever possible, but we don’t add a formal “organic” logo. Our focus is on honest sourcing, not marketing labels.
Most packaged foods hide behind “nature-identical” flavours and stabilisers. GrindHaus doesn’t. We keep ingredients short, pronounceable, and locally sourced — so the flavour comes from real food, not factory junk.
It’s our way of saying: read your labels, know what you eat. Inspired by @FoodPharmer's movement, GrindHaus lists every ingredient clearly — and soon you’ll see a simple pie-chart breakdown of what’s inside each jar.
All Grindhaus products come in reusable glass jars with tin lids — never plastic containers. Each jar is easy to wash, reuse, or recycle.
Yes. Every jar uses paper labels, and we pack orders in corrugated boxes with paper fillers and partitions instead of plastic bubbles or Styrofoam.
Only where it’s unavoidable — a thin cello tape seal on the lid and a biodegradable shrink wrap around the box for safety during transit.
We’re close. Some small elements like tape are still required for food safety and shipping. Wherever plastic remains, we’re constantly testing better biodegradable alternatives.
Absolutely. Wash them, remove the label, and use them for spices, snacks, or storage. It’s an easy way to keep the packaging out of landfills.
Every Grindhaus product is ground and cooked in small, carefully measured batches — not mass-produced. It lets us control texture, flavour, and freshness in every jar.
Because flavour doesn’t scale. Small batches let us roast, grind, and blend ingredients at the right temperature and time, so nothing tastes flat or industrial.
Not always — and that’s a good thing. We use real ingredients, not lab-made flavours, so you might notice tiny variations in spice or aroma depending on the season and crop.
Each batch goes through a quick sensory and safety check before sealing. From ingredient roasting to pH and texture, every jar is approved by the same in-house team that makes it.
Not for us. It’s the only way we know how to make food — handcrafted, consistently tested, and proudly made in Chennai with fresh, local ingredients.
All orders are packed and shipped directly from our Chennai facility. We don’t use third-party fulfilment — everything leaves from the same kitchen where it’s made.
Metros like Chennai, Bengaluru, Mumbai, and Delhi are typically delivered within 2–3 business days. Most other cities and towns take 5–7 days, and remote areas may take a little longer.
We ship through DTDC Priority Service — a trusted partner that offers faster, more reliable delivery across India.
Email us at support@mygrindhaus.com with a photo of the damaged product. We’ll replace or refund it quickly — no long forms or complicated steps.
At the moment, we ship only within India. Export orders and select international stockists will be announced soon.
Full policies are listed in the Shipping & Returns link in the page footer. That page always has the latest delivery timelines and refund process.
Yes. All Grindhaus products are shelf-stable before opening when stored in a cool, dry place away from direct sunlight and moisture.
Keep sealed jars at room temperature (below 30°C), away from heat or sunlight.
Refrigerate after opening to maintain flavour and texture. Always use a clean, dry spoon.
When refrigerated and handled hygienically, they remain best for up to 30 days after opening.
Yes. Natural oil separation is expected — simply stir before use. It’s a sign that no emulsifiers or stabilisers are added.
Yes. Storing jars inverted helps prevent excess oil from pooling on the surface and makes it easier to mix when opened.
Yes. All Grindhaus products are shelf-stable before opening when stored in a cool, dry place away from direct sunlight and moisture.
Keep sealed jars in a cool, dry place below 30 °C, away from sunlight. Do not freeze.
Yes. Refrigeration is required after opening for all Grindhaus Pantry products to maintain freshness and safety.
Consume within 30 days of opening (15 days for Chili & Seed) when refrigerated and handled with a clean, dry spoon.
Discard if you notice an off odour, visible mould, or gas formation after opening. Never consume a product past its Best Before date printed on the label.
The printed Best Before date on every jar is the legally declared unopened shelf life approved under FSSAI norms.
All Grindhaus products are produced and packed in-house at our kitchen facility in Chennai, India. Nothing is outsourced.
We source peanuts from suppliers across India. For example, peanuts from Gujarat, spices from Tamil Nadu and surrounding states, every ingredient is sourced from FSSAI registered suppliers and quality checked before use.
A small trained production team handles roasting, grinding, cooking, and bottling under controlled conditions. Each batch is checked by the same people who make it.
No. All processing, filling, and labelling are done by Grindhaus to maintain quality, consistency, and traceability.
Because we use real, unstandardised ingredients. Seasonal variations in any ingredients like nuts, jaggery, or chilies can slightly change colour or texture — it’s natural and safe.
Yes. Our operations follow FSSAI standards and every product carries a valid FSSAI licence number on the label.
All Grindhaus Nut Co. and Grindhaus Pantry products are 100% vegetarian.
Most products are also vegan and dairy-free unless clearly stated otherwise on the label.
All Grindhaus Nut Co. products are made without any added gluten or wheat ingredients.
For Grindhaus Pantry sauces, recipes are free from added gluten by default unless specifically mentioned on the label.
However, certain Pantry products—such as the Dan Dan–inspired Stir-Fry Sauce—use naturally brewed ingredients (like soy sauce or Shaoxing) that may contain gluten.
Consumers with gluten sensitivity should always check the ingredient and allergen declarations on the individual product label before use.
Yes. Many products are made from peanuts, tree nuts, sesame, and seeds. Always read the ingredient list printed on the label before consumption. We canot guarantee a nut or seed free product even if absent from the ingredient list.
All products are manufactured in a shared facility, and we disclose this on every label for full transparency.
⚠️ Allergen Cross-Contact Statement:
“Manufactured in a facility that processes: Peanuts, Tree Nuts (Hazelnuts, Cashews, Almonds), Urad Dal (Black Gram), Sesame Seeds, Mustard, Soy, Wheat (Gluten), Milk, and Sulphites.” Care is taken to avoid cross contact, but it cannot be guaranteed.
If you have a severe allergy or intolerance to any listed ingredient, please avoid consumption or consult your physician before use. Always read the ingredient and allergen statements printed on the individual product jar
Each jar includes a complete ingredient list and allergen declaration as required by the Food Safety and Standards (Packaging and Labelling) Regulations, 2011. It can also be founf on the individual product listing on our website.
Grindhaus Nut Co. products like Madras Heat, Thecha Blaze, and Hazellux 55 Dark can be spread on toast, stirred into oats or smoothies, or used as a topping for fruits, pancakes, or desserts. Always use a clean, dry spoon to avoid spoilage.
Yes. They can be added to curries, noodles, or baked recipes for extra flavour. Avoid heating for prolonged periods to preserve taste and texture.
Grindhaus Pantry products like Hot Madras Mix, Chili & Seed, and The Slow Burn can be used as stir-fry bases, dips, or sandwich spreads. They also work well with noodles, rice bowls, and grilled vegetables.
Yes. Many customers enjoy combining sauces and nut butters for unique flavours — for example, Thecha Blaze Peanut Butter with noodles or a combination of Madras Heat Peanut Butter and Hot Madras Mix tamil Gravy tossed with pasta or noodles.
Yes. All Grindhaus products are ready to eat from the jar. No additional cooking or processing is required.
Yes. All sauces and relishes are vegetarian but pair equally well with eggs, chicken, or seafood if you choose to include them in your meals.
You can explore ideas and recipes on our website under the Recipes section or follow @mygrindhaus on Instagram for easy meal inspirations.
To maintain hygiene and product safety. No, we cannot.
Since our products are food items, we cannot accept returns once delivered.
We offer refunds or replacements only if:
- The product arrived damaged or broken
- The wrong item was sent
- A jar was missing from your order
- There’s a genuine quality issue
Email support@mygrindhaus.com within 48 hours of receiving your order with:
- Your order number and “Refunds or Replacements” in the subject line
- A clear photo of the product and packaging
- A short note on what went wrong
Once approved, we’ll process the refund or send a replacement within 7–14 days.
We can’t refund or replace items for:
- Personal taste preferences
- Courier delays beyond our control
- Complaints raised after 48 hours of delivery
- Incorrect or incomplete delivery information provided during checkout
Email us anytime at support@mygrindhaus.com. We’ll respond quickly and do our best to help.
You can view the full policy anytime at:
👉 www.mygrindhaus.com/pages/refund-returns-policy
Yes. While Grindhaus is primarily a direct-to-consumer brand, we also create bulk and food-service formats for cafés, restaurants, and retail partners in India and abroad.
Absolutely. We welcome retail and distribution partnerships across India and internationally. Our jars are shelf-stable and designed for easy handling in gourmet stores, cafés, and hotel chains.
Yes. For select B2B partners, we can develop custom flavour formulations, bulk pack sizes, or co-branded products depending on minimum order quantities and technical feasibility.
We handle corporate gifting, event hampers, and branded food collaborations on request.
Email collab@mygrindhaus.com with your requirements — we’ll get in touch within a few working days.
Yes. Export partnerships and international stockist enquiries are welcome. We comply with standard Indian food export documentation and can support region-specific labelling and testing needs.
For all B2B or partnership discussions, email collab@mygrindhaus.com with your company details and requirements.
Grindhaus is a Chennai-based clean-label food brand built on one idea — real ingredients, bold flavour, and complete transparency. Every product is made in small batches and crafted to taste like food, not factory formulas.
We believe good food should be simple, honest, and flavour-forward. That means no refined sugar, palm oil, preservatives, or artificial flavours — just clean, carefully sourced ingredients.
Grindhaus began with a single nut butter recipe made at home, and grew into a kitchen-led brand focused on Indian-inspired gourmet food that stays true to its ingredients.
We make everything ourselves, in-house. No co-packers, no shortcuts, and no marketing gimmicks — just handcrafted products made by a small team that cares about taste and integrity.
All products are developed and produced in Chennai, India. Our jars now reach customers across India through our website and selected stockists.
We’re expanding thoughtfully — new flavours, sustainable packaging, and more small-batch creations that continue to prove one thing: real food doesn’t need fake ingredients.
