Terms of Service

 

Last updated: 25th July 2025 

Welcome to GrindHaus! 
By using our website (www.mygrindhaus.com) or purchasing from us, you're agreeing to follow the terms below. These are here to keep things fair and transparent — nothing hidden, nothing shady. 

Please read through them carefully. If anything feels unclear, just reach out to us at support@mygrindhaus.com.


1. Who we are 

This website is operated by Galactic Gourmet Grub LLP, a registered business based in Chennai, India. Throughout the site, “we,” “our,” and “us” refer to GrindHaus and Galactic Gourmet Grub LLP. 


 2. Using our website 

By visiting or purchasing from our website, you agree to follow these Terms of Service and all related policies — like our Privacy Policy, Shipping Policy, and Refund Policy. 

You must be at least 18 years old or have a parent/guardian's consent to place an order. 

 3. Our products 

We make small-batch, clean-label food products in a fully vegetarian kitchen. Every ingredient is listed clearly, and we avoid preservatives, artificial flavours, and fillers. 

That said: 

Allergen Alert: Our products contain nuts, seeds, and spices. They are manufactured in a facility that processes peanuts, sesame, flaxseeds, mustard, and tree nuts. 
Please read ingredient labels carefully. If you have allergies or sensitivities, do consult your doctor before use. 

FSSAI Compliance: All our products are made in accordance with the Food Safety and Standards Act of India (FSSAI), including labelling, additives, and hygiene standards. Our manufacturing unit is FSSAI licensed, and all packaging includes the required FSSAI license number. 

 4. Orders 

Once an order is placed and paid for, it is processed for packing and dispatch. Orders cannot be cancelled after they are shipped. If there’s an issue with your order, please contact us within 48 hours of delivery. 

5. Shipping 

  • We currently ship only within India using DTDC Courier. 

  • Orders are dispatched Monday to Friday, usually within 1–2 working days of receiving payment. 

  • Delivery times vary by location, typically between 2–7 working days. 

  • You’ll receive tracking details once your order ships. 

Shipping delays caused by courier partners are not under our control, but we’ll do our best to assist if something goes wrong. 

 6. Refunds & Returns 

We do not accept returns as our products are food-grade and perishable. 
Refunds or replacements are offered only in the following cases: 

  • Product is damaged or broken in transit 

  • Wrong item received 

  • Product missing from shipment 

  • Quality issue (within 48 hours of delivery) 

To request a refund or replacement, email us at support@mygrindhaus.com with your order number, photos, and a brief description of the issue.
7. Privacy 

We respect your privacy. 
We only collect basic details to process your order and improve your experience. We do not sell your data to anyone. Full details are in our Privacy Policy. 

8. Payments 

All payments are processed through secure payment gateways. We don’t store your card or bank details. 

By placing an order, you confirm that the payment details provided are valid and belong to you. 

9. Intellectual Property 

All content on this site — including text, photos, product names, recipes, and designs — is the property of Galactic Gourmet Grub LLP. 
Please don’t copy, reuse, or reproduce anything without our written permission. 

10. Limitation of Liability 

We do our best to ensure everything on this site is accurate and up to date. However, we’re not liable for: 

  • Delays in delivery due to courier issues or events beyond our control 

  • Allergic reactions due to undisclosed allergies 

  • Minor variations in texture or taste (since we make everything in small batches) 

  • Temporary unavailability of the website 

 11. Changes to terms 

We may update these Terms of Service at any time. When we do, we’ll revise the “last updated” date above. By continuing to use the website after changes are posted, you accept those changes. 

 12. Governing Law 

These terms are governed by and interpreted under the laws of India. 
Any disputes will be handled under the jurisdiction of courts located in Chennai, Tamil Nadu. 

 13. Contact 

For questions, concerns, or feedback about these terms, just email us at support@mygrindhaus.com. 

We’re happy to help — and grateful to have you as part of the GrindHaus community.